Called to assist with a new printer not producing good photographs. The finished prints on 4×6 glossy papers had a feint yellow overlay with vertical bars. This really had negative effect on the finished product.
Previous support people had been called prior to myself, so really into the thick of it, halfway through.
https://www.cambridgeincolour.com/tutorials/color-space-conversion.htm
I had been advised that the calibration had been performed previousy on installation of the printer. Drivers and apps installed. Normally I prefer to install equipment from the start so any issues can be resolved or addressed before leaving. I updated the firmware and the installed software, issue remained. The installed Adobe Elements version 2012 fired up errors when trying to print to the new printer. Installed a 30 day trial version of Elements, tested and that issue was resolved. Ran calibration testing, the Yellow was not showing correctly, this had been an issue on installation but was cleared. Well it was now back. Advised customer to repack the printer and take it back as it is defective.
Customer will call me when they have the replacement to install from scratch. I have now started investigating and testing colour matching my devices i.e. the Monitors with the Printer using the monitor manufacturers icc configurations.
